We speak with many practice owners, all of whom have unique professional goals.  While our initial conversations are primarily focused on understanding the practice and the issues that matter most to the owner, or owners, inevitably, the conversation turns to financial statements. These discussions concentrate on revenue and profitability, yet quickly shift to our thoughts … Continue reading The Pitfalls of Using Industry Benchmarks

Art and Science Pay attention to that conjunction; clinical veterinary practice is both of these things. I’ll admit it up front, experts can, at times, make intuitive leaps that bring the best algorithms to their knees. However, the concept of ‘best practice’ isn’t based on flashy, yet rare, pyrotechnics, but rather on delivering reliable, high-quality … Continue reading The Art and Science of Medicine

At this point, you’re probably growing tired of hearing about the “client experience”. It seems to be the topic du jour in the industry and there is no sign of this abating. However, unlike the Facebook craze of 2012 and the Wellness Plan mania of 2013, I think an attention to client experience is owed and so it behooves all … Continue reading The Client Experience in One Simple Question

As a manager, sometimes you have to have conversations with your employees that aren’t so easy to have. Maybe a receptionist is being slightly rude to customers on the phone, or maybe a veterinary technician is causing unnecessary drama with the rest of the team. These conversations are daunting because they deal with personal, and … Continue reading Having a Difficult Conversation with an Employee

What is the most valuable asset in your practice? Your staff? Your equipment? These are the two that most veterinary practice owners would initially point to; however, I contend that in the grand scheme of things, neither is worth nearly as much as the information stored in your practice management system. Just think about it … Continue reading Understanding the Value of Data

If you’ve been to a meeting lately you know that veterinary medicine is focused on leadership these days. From the AVMA’s Veterinary Leadership Conference to the Penn-Wharton leadership program to the Women’s Veterinary Leadership Development Initiative, we’re all pursing future leaders for the profession. As the Boomers – that hyper-committed and mostly male cohort – … Continue reading Leadership with a small “L”

At VPP, we spend a lot of time talking to veterinary practice owners about their businesses. We’re a curious bunch and so we’re always asking questions about how owners do things to improve their practices, train their staffs, make clients happy, etc. One observation we have is that there is an immense amount of trial … Continue reading Welcome to PracticeEdge: Where we share our not-so-secret secrets to improving a veterinary practice

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Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians. We co-own practices in partnership with veterinarians, and work ...   Read More.