If you’ve owned a veterinary practice long enough, you’ve surely come across Veterinarians.com (formerly known as Localvet.com). This is the online service with a massive directory of practices online. They spend heavily on commonly-searched keywords and terms, attempting to direct pet owners to their directory. If you participate in the directory, you could appear when … Continue reading Veterinarians.com AKA LocalVets.com – Friend or Foe to the Practice Owner?

Whether you’re a recent graduate yourself – or just their employer – you know that newly minted veterinarians emerge into the world with debt problems. Just how big a problem, and how much worse it’s getting, is easy to see from this chart, using private practice incomes only. It’s even worse if you factor in … Continue reading Strategies for Thriving – Even with Student Debt

February and its ever-present focus on dentistry is now behind us and for many practices this means that appointments for such procedures will diminish considerably for the next eleven months. Given that the prevalence of dental disease is not a seasonal phenomenon, we recently conducted an extensive analytics project of our partner practices to understand … Continue reading Driving Dental Compliance After Dental Health Month in One Simple Step

This one-day workshop, led by the senior management team from Veterinary Practice Partners, provides you with practical, easy-to-implement tools and strategies for profitably growing your veterinary practice. Upcoming Workshops:   Columbus, OH: May 9, 2017 Nashville, TN: May 11, 2017 Atlanta, GA: June 13, 2017 Arlington, TX: June 21, 2017 New York, NY: September 12, … Continue reading Workshop: Fundamentals of Profitable Care and Growing a Patient Base

We speak with many practice owners, all of whom have unique professional goals.  While our initial conversations are primarily focused on understanding the practice and the issues that matter most to the owner, or owners, inevitably, the conversation turns to financial statements. These discussions concentrate on revenue and profitability, yet quickly shift to our thoughts … Continue reading The Pitfalls of Using Industry Benchmarks

Art and Science Pay attention to that conjunction; clinical veterinary practice is both of these things. I’ll admit it up front, experts can, at times, make intuitive leaps that bring the best algorithms to their knees. However, the concept of ‘best practice’ isn’t based on flashy, yet rare, pyrotechnics, but rather on delivering reliable, high-quality … Continue reading The Art and Science of Medicine

At this point, you’re probably growing tired of hearing about the “client experience”. It seems to be the topic du jour in the industry and there is no sign of this abating. However, unlike the Facebook craze of 2012 and the Wellness Plan mania of 2013, I think an attention to client experience is owed and so it behooves all … Continue reading The Client Experience in One Simple Question

As a manager, sometimes you have to have conversations with your employees that aren’t so easy to have. Maybe a receptionist is being slightly rude to customers on the phone, or maybe a veterinary technician is causing unnecessary drama with the rest of the team. These conversations are daunting because they deal with personal, and … Continue reading Having a Difficult Conversation with an Employee

What is the most valuable asset in your practice? Your staff? Your equipment? These are the two that most veterinary practice owners would initially point to; however, I contend that in the grand scheme of things, neither is worth nearly as much as the information stored in your practice management system. Just think about it … Continue reading Understanding the Value of Data

If you’ve been to a meeting lately you know that veterinary medicine is focused on leadership these days. From the AVMA’s Veterinary Leadership Conference to the Penn-Wharton leadership program to the Women’s Veterinary Leadership Development Initiative, we’re all pursing future leaders for the profession. As the Boomers – that hyper-committed and mostly male cohort – … Continue reading Leadership with a small “L”

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About VPP

Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians. We co-own practices in partnership with veterinarians, and work ...   Read More.